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Chips and Tablets Don’t Digest

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By Samuel Greengard One of the problems with automation is that it sometimes delivers short-term gains while undermining long-term results and loyalty. Most interactive voice response systems (IVRSs), for example, save companies boatloads of money but annoy consumers. Nobody wants to punch a mishmash of buttons, get caught in an…

Business Gets Robotic

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By Samuel Greengard Business and IT leaders must begin to grapple with the technical and IT aspects of robotics technology, along with the human implications and ramifications. Once a novelty, robots are everywhere these days. They’re being put to work in surgery, manufacturing, aerospace, engineering and construction, transportation and logistics,…

7 Tips to Manage Your Email

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By Bruce McGraw If you are reading this post, then like me, you would love to have a good guide on how to effectively use email. Unfortunately I am not aware of a single guide for this! However, I thought I would share some best practices on how to use…