Account Control Technology, Inc., an ACA International member with offices in California, Texas and Ohio, has appointed Valerie LaBarba as director of project management. LaBarba will assist the workflow of long-term projects designed to help the company build a competitive edge while delivering world-class support to clients and consumers.
“As ACT expands our solutions in business process outsourcing, Valerie will ensure major initiatives meet deadlines and stakeholder requirements,” said ACT’s Vice President of Quality Assurance Dave Noll. “Her experience in call center operations and technology implementation will prove invaluable in keeping ACT’s projects on task.”
LaBarba comes to ACT with more than 20 years of call center, customer support and project management expertise. Before joining ACT, she worked at Farmers Insurance, serving in call center operations and product development roles. There, she managed deployment of significant technology releases, coordinated implementation of a claims system across 41 states, and managed vendor relations to identify processes that contribute to corporate efficiency.
“ACT has some exciting initiatives underway, and I am happy to be a part of the team,” LaBarba said. “It’s great to be with a growing organization so committed to developing technology and processes that will deliver exceptional service for both clients and consumers.”
LaBarba holds a Master of Business Administration as well as a bachelor’s degree in management.
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