No matter the type of project you are working on processes almost always need to be considered as part of the analysis and design phases.
There are numerous techniques that can be used to perform the business process analysis tasks. You can use traditional workshops, process mapping, six sigma techniques and LEAN principles to assess a process.
Similarly those approaches can also be used in the business process re-engineering process used to determine the better or changed process.
You can find lots of great information on these topics here:
- What is six sigma? How can it benefit your business?
- What is a process?
- Data flow diagram with examples and tips