Change Management

Compared to many of the other project practices, Change Management is a relatively new practice, but that doesn’t mean we haven’t been managing change before.

Previously change management was generally squashed into the role of the project manager and human resources representative. Thankfully it has now been recognised as a fundamental need on projects and in business and gets a little more of the attention it needs.

What is change management?

Change management or business change management is the application of strategies, models and processes to a project that is essentially all about the people, how they will be impacted, how that impact needs to be handled and how we ensure everyone has the required support to ensure the success of the project during and after the project has completed.

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A change management strategy needs to be devised for every project.  A common or similar approach can be adapted within an organization, in fact should be.  A change management model can be implemented or created so that there is a familiar and consistent approach to change for all projects.

This assists in increasing comfort levels within the teams affected.  People fear or dislike the unknown, they like stability. Just look at Maslows hierarchy of needs.

If a consistent approach to change is taken, then every time a project is carried out, if the process is familiar, resistance to the change will decrease. It is important to keep everyone informed on the what, why, when and how.  Communication is key!

A crucial part of your change management plan is your communication plan.  This should outline exactly who is to be communicated what and when.  Messages should be consistent and regular.

Don’t forget about your business change readiness approach as part of your plan.  Supporting the business to ensure they are 100% ready for the change is central to success.

Here are a couple of articles you might find of interest:


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