Today a business analyst is a bit like a forensic scientist for business organizations. A BA will examine and analyse entire businesses or parts thereof from private to public to non-profit organizations. A business analyst operates by examining such things as
- The needs or requirements of the business
- The policies of the business
- The quality control measures of the business
- The specification and modeling requirements of the business
So important has the business analyst become there are now academic qualifications in their specific areas of interest and a professional international organization for such business practitioners. A business analyst doesn’t have to know how a particular business operates but rather needs to know how to analyse the processes employed by the business and pinpoint any needs or problems, real or potential.
So to have your business analyst involved in the creation and implementation of training materials for your team members is a terrific bonus. A major requirement of any BA is their ability to communicate. There is the client, the customer and then there is the company or project team within that company. The business analyst is often the link between the two. Knowing what the company does and how helps the BA see the needs of the company. The question is, “Is it meeting the needs of its clients?”
To then be able to have a hand in and suggestions for the content and relevance of training materials is a godsend. Training which definitely improves the skills of the team members benefits everyone and who better to advise on the content and testing of training material than the BA. The business analyst having worked in the company will have a clear understanding of how the company operates, its systems and requirements. Then from an analysis of the company’s ability to deliver according to the needs of the client can help structure better and more specific training programs to help staff where help is genuinely needed.
The whole thrust of any BA is to look at the speed, cost and quality of the company’s output. Each section has to be carefully looked at in search of areas for improvement. And the same investigation should apply to training programs and materials. How can they be improved in terms of speed, cost and quality so that the individuals in training and the company as a whole get the maximum benefits?
It is recommended that a business analyst will have a background in several areas such as banking, insurance, retail, HR and IT to name just a few. If your BA has this depth of experience, so much the better as they can look at your company’s operations from a wide perspective. When the training component of your company’s activities are included in the BA’s remit, then their wide experience in various fields can help in both the selection of topics and the monitoring of the training programs.
Finally all business analysts must be good communicators and managers of time. If you inject those qualities into your company’s training programs you are well on the way to running highly productive training sessions and materials.
We are by no means undermining the need to professional training managers and consultants, just pointing out the need to include the BA in the list of people who have some kind of input into the training.
How well do you use the knowledge of your team?
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